Privacy Policy

1. Introduction

Swappair ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swappair.com (the "Site") and use our inventory swapping services.

2. Information We Collect

A. Personal Information You Provide

We collect information that you voluntarily provide to us when you register for the Site or contact support. This includes:

• Contact Data: Your name and email address.
• Shop Identity: The URL of your online shop (e.g., your Etsy shop link) and your shop name.

B. Information We Automatically Collect (The "Import")

To provide our automated inventory service, we access publicly available data from the third-party shop URL you provide.

• Public Listing Data: We index your product titles, descriptions, and images to create your Swappair inventory profile.
• Verification Data: We check your shop's "Announcement" or "About" section solely for the purpose of verifying account ownership.

C. Usage and Tracking Data

We use tracking technologies (Cookies, Google Analytics 4, Microsoft Clarity) to collect anonymous data on how you use the Site. This helps us identify bugs and improve the user experience.

• Data collected includes: Device type, browser version, pages visited, and interaction heatmaps (clicks/scrolls).

3. How We Use Your Information

We use the information we collect to:

• Create and Manage Your Account: Verify your identity and maintain your profile.
• Facilitate Swaps: Display your inventory to other users and notify you of swap proposals.
• Communications: Send you transactional emails (verification codes, swap alerts) via our email service provider (Brevo).
• Safety & Security: Detect and prevent fraudulent activity or abuse of the Platform.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We share data only with specific service providers necessary to operate the Platform:

• Hosting & Infrastructure: (e.g., WP Engine) to store data securely.
• Email Services: (e.g., Brevo) to send notifications.
• Analytics: (e.g., Google, Microsoft) to analyze site performance.
• Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Third-Party Websites

The Site may contain links to third-party marketplaces. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

6. Data Retention and Security

We retain your personal information only for as long as your account is active. We implement administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (Access & Deletion)

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we fix incorrect data.
• Deletion: Request that we delete your account and all associated data.

To exercise these rights, please contact us at: privacy@swappair.com

8. International Data Transfers

Swappair operates globally. If you are accessing the Site from outside Israel, please be aware that your information may be transferred to, stored, and processed in Israel or the United States, where our servers and central database are located.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@swappair.com